A compilation of HFS analyst insights on GenAI and the Generative Enterprise, highlighting the potential of Large Language Models (LLMs) such as ChatGPT and GPT-4 to revolutionize business by generating new ideas, reshaping work processes, and disrupting outdated business models.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
More from the GenAI Leadership Series: Phil Fersht caught up with Exponential View Founder Azeem Azhar to discuss how enthusiastic he is about the global focus on AI, where AI is heading, and why. Listen in now
Point of View
October 15, 2024Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
Point of View
October 15, 2024Don’t wait to find your business frantically reacting to catch up.
Point of View
October 15, 2024Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.
Data Viewpoint
October 11, 2024Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!
Highlight Report
October 04, 2024TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
Point of View
October 03, 2024HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.
Highlight Report
September 27, 2024At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
Highlight Report
September 26, 2024Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.
Highlight Report
September 25, 2024Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
Highlight Report
September 24, 2024The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.
Point of View
September 23, 2024The US Fed finally cuts rates. HFS Research evaluates what it means for the IT services industry.
Highlight Report
September 20, 2024Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
Point of View
September 16, 2024The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
Highlight Report
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
Point of View
September 12, 2024GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
Point of View
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
Market Impact Report
September 11, 2024Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
Hot Tech
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
Highlight Report
September 10, 2024Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
Hot Tech
September 10, 2024Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.
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