HFS on Global Capability Centers (GCCs)

A collection of the latest HFS insights on how GCCs are driving enterprise transformation, innovation, and talent-led growth.

More HFS Global Capability Centers (GCCs) Research

Highlight Report

GCCs, stop chasing costs and start monetizing innovation with Services as Software™

ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.

Point of View

CIOs must rethink GCCs beyond cost arbitrage to innovate, orchestrated by AI

Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.

Market Impact Report

Five bold ambitions of future-ready BFSI GCCs

GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.

Point of View

GCCs are not your cost center anymore, demand AI-fueled value instead

This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.

Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

Highlight Report

Hyderabad as a tech hub is scaling the AI ecosystem—enterprises should take notice

Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.

Highlight Report

India’s Karnataka state IT vision: The race to 500 GCCs and a $50 billion future

Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.

Point of View

Indian GCCs spread their tendrils to lead the next wave of tech innovation

Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.

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