Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Point of View
February 24, 2015EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
Point of View
November 25, 2014A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
Point of View
November 24, 2014EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
Point of View
October 06, 2014Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
Point of View
August 27, 2014We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
Point of View
June 30, 2014In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
Point of View
May 17, 2014Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
Point of View
April 16, 2014In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
Point of View
April 10, 2014Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
Point of View
March 09, 2014With IBM’s portfolio shake-up, what are the implications for its BPO service lines?
Point of View
February 27, 2014Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.
Point of View
February 20, 2014IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
Top 10 Report
February 04, 2014In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
Point of View
January 27, 2014HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise
Point of View
October 30, 2013This document examines EXL's Q3 2013 results.
Point of View
October 21, 2013We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.
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