Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
October 15, 2025Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
Point of View
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
Highlight Report
November 18, 2025Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 15, 2025Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
Highlight Report
September 22, 2025To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.
Market Impact Report
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
Market Impact Report
September 15, 2025HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.
Highlight Report
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
Point of View
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
Point of View
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Point of View
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Competitive Intelligence
June 02, 2025A look at how EXL performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025
Competitive Intelligence
June 02, 2025A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025
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