Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
August 03, 2026Modernization is what makes enterprise AI tick, but it has to be prioritized as such rather than a cost-takeout exercise.
July 22, 2026This case study shows how The AA and EXL built an activation layer to move insurer claims AI from pilots to production.
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
Point of View
August 03, 2026Modernization is what makes enterprise AI tick, but it has to be prioritized as such rather than a cost-takeout exercise.
Innovation Case Study
July 22, 2026This case study shows how The AA and EXL built an activation layer to move insurer claims AI from pilots to production.
Market Impact Report
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
Market Impact Report
June 15, 2026HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
Innovation Case Study
May 11, 2026Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.
Highlight Report
March 10, 2026HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.
Highlight Report
January 21, 2026Redesigning the operating model of insurers with digital labor at the core.
Point of View
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
Highlight Report
November 18, 2025Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 15, 2025Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
Highlight Report
September 22, 2025To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.
Market Impact Report
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
Market Impact Report
September 15, 2025HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.
Highlight Report
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
Point of View
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
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