OneOffice Mindset and Horizon 3 Innovation

HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.

More HFS OneOffice Mindset and Horizon 3 Innovation Research

Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

Hot Tech

THE HFS HOT VENDORS REPORT Q2 2020

We present the HFS Hot Vendors Report for Q2 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

Point of View

Propel your business operations “Straight to Digital” with Digital Associates

How five companies are using digital associates to create better experiences for stakeholders

Point of View

IT service providers, partner up with a top-notch integration tool to meet the demands of a COVID-19 B2B

This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.

Point of View

Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

Old Mutual prioritizes IT and business collaboration to drive RPA success.

Point of View

To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Consumer-driven medical devices are taking the industry by storm

Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

Top 10 Report

HFS Top 10 Digital Associate Products

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

Point of View

To get value from process automation in your organization, you must maximize its initial impact

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and

Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

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