Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Highlight Report
April 03, 2025Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
Point of View
April 03, 2025Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
Point of View
April 02, 2025Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.
Highlight Report
March 28, 2025Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.
Highlight Report
March 28, 2025Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
Highlight Report
March 27, 2025Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
Highlight Report
March 26, 2025NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.
Highlight Report
March 25, 2025Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.
Market Impact Report
March 25, 2025HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
Highlight Report
March 24, 2025AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.
Highlight Report
March 19, 2025CTOs must come to grips with another new kid on the AI block—Model Context Protocols.
Highlight Report
March 19, 2025Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.
Point of View
March 19, 2025ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
Point of View
March 19, 2025In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
Highlight Report
March 19, 2025Move beyond hype of GenAI into scaled production. Cognizant UK&I customers have cut inefficiencies and unlocked new opportunities.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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