Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
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Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.
Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Hot Tech
April 13, 2026Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.
Point of View
April 13, 2026Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Highlight Report
April 09, 2026At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.
Market Impact Report
April 08, 2026Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.
Point of View
April 06, 2026Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.
Highlight Report
April 03, 2026Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.
Highlight Report
April 03, 2026CoreStack’s acquisition of BetterCloud is all about creating an agentic governance OS that works across apps, data and workflows.
Point of View
March 31, 2026Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.
Competitive Intelligence
March 30, 2026A look at how Accenture performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how HCLTech performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Hitachi Digital Services performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how LTM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Infosys performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how IBM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how TCS performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Wipro performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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