Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
Point of View
November 06, 2025Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
Highlight Report
October 31, 2025Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
Market Impact Report
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
Market Impact Report
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
Highlight Report
October 24, 2025This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Point of View
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Horizons Report
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
Market Vision Paper
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
Point of View
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
Point of View
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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