Points of View

Avoid SaaS deployment failure by prioritising post-go-live services

Apr 30, 2018 Khalda De Souza

Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services. Too many clients have either considered the post go-live stage to be a ‘steady state’ or believed they have adequate in-house resources and processes to manage it themselves. Here, we outline the key things that clients keep getting wrong, and look at why, and what they need to do about it.

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