- Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Points of View
More Intelligent Automation Research
Infographic: The State of Automation in Telecoms
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries to understand their plans regarding AI and Automation.
- The full research report
- The full infographic
- Infographic drill-down for telecommunications
- Infographic drill-down for manufacturing
- Infographic drill-down for healthcare
- Infographic drill-down for banking
- Infographic drill-down for insurance
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