- Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over
- It's Bots-in-Seats as IBM, Cognizant, Accenture, TCS, Infosys and Tech Mahindra lead the HFS TOP 10 Cognitive Assistants
- Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
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Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet
The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup. But is this merely buying growth out of desperation, or a strategic shift to sell the full OneOffice proposition to enterprises?
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