Points of View

Over the last few years, intelligent automation (IA) has emerged as a catch-all term for various change agent technologies such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics that are being deployed individually or in concert to help enterprises across the globe enhance the automation of their IT and business processes. Well-executed IA is the catalyst for digital transformation at the core of an organization, fundamentally changing how business operations are executed, connecting front and back offices, and helping develop new business models driven by hybrid digital and human workforces.