Points of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

Nov 20, 2017 Phil Fersht John O'Brien

What’s happened?


Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars. However, while this is a tremendous public endorsement for the potential benefits of RPA, this appears to be a massive corporate restructuring that is using RPA as a catalyst for labor reduction – and we already have discussed (see link) how Japanese firms love to deploy automation to increase productivity and competitiveness. The Japanese firms do not suffer from the same negative connotations.

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