OneOffice is when the needs and experiences of the customer are front and center to the entire business operations.
The old barriers between corporate operations functions (often referred to as “front” and “back office”) must come down for Digital business models to work. We’re evolving to an era where there is only “OneOffice” that matters anymore, creating the digital customer experience and an intelligent, single office to enable and support it.
A digital enterprise has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
This report features our vision for OneOffice, the endgame where the digital enterprise can work in real time to cater for its clients’ needs as they arise.
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