Research & Insights

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Point of View

Sustainability leaders: Sharpen your case or soon be cast as a follower

Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.

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Highlight Report

Don’t write off telcos; Orange Business is showing how to reinvent for real impact

Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.

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Point of View

Automation is fraught with landmines; use physical AI to avoid stepping on them

Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.

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Point of View

Transform telco CX with agentic AI by reimagining customer engagement

The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.

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Horizons Report

HFS Horizons: Legacy Application Modernization Services, 2025

This report assessed 32 service providers serving their clients for legacy application modernization services across globe.

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Competitive Intelligence

Accenture: Services Capabilities for Semiconductor, 2025

A look at how Accenture performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Capgemini: Services Capabilities for Semiconductor, 2025

A look at how Capgemini performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

HCLTech: Services Capabilities for Semiconductor, 2025

A look at how HCLTech performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Infosys: Services Capabilities for Semiconductor, 2025

A look at how Infosys performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

LTTS: Services Capabilities for Semiconductor, 2025

A look at how LTTS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

TCS: Services Capabilities for Semiconductor, 2025

A look at how TCS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Tech Mahindra: Services Capabilities for Semiconductor, 2025

A look at how Tech Mahindra performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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