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A Buyers Guide to WNS

Mar 20, 2017

A buyers focused look at BPO service provider WNS.

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Accelerating Time-To-Value In Your Big Data Mosaic

Mar 20, 2017

ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.

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Making Cognitive Real: The Transformation of Service Agents

Mar 20, 2017

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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Market Index Q1 2017

Mar 14, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.

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HfS Blueprint Report: Design Thinking In The As-a-Service Economy 2017

Mar 09, 2017

As analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.

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IT Infrastructure Management Services in the Post-Digital World

Mar 03, 2017

This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.

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HfS Blueprint Report: Managed Security Services 2017

Mar 02, 2017

An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.

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The 2017 HfS Blueprint Agenda: Making the Intelligent OneOffice™ Real

Feb 28, 2017

HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q4 2016

Feb 28, 2017

The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to balance onsite/offshore model to get closer to their customers’ customer.

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