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Automators Anonymous: The HFS Intelligent Automation Roundtable vents, commiserates, and shares learnings for the future of IA

Apr 24, 2019

The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together along with executives from HCL Technologies to talk about the state of the market.

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Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

Apr 24, 2019

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

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AI Key Value Metrics you must Define to Measure Business Impact

Apr 18, 2019

You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report them. Metrics to measure AI value must be business-relevant.

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Differentiate innovations in technology and pricing to thrive in telecom engineering services

Apr 18, 2019

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

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Sourcing executives must warm up to shoring in Mexico

Apr 18, 2019

This report examines the future of Mexico as a major sourcing destination.

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Accenture is officially a full service digital advertising and marketing partner. But can you break down your internal silos to take advantage?

Apr 10, 2019

Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?

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Top 100 outsourcing contracts of 2018

Apr 10, 2019

As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.

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ITMS AND BPO CONTRACT ANALYSIS Q4 2018

Apr 10, 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.

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Market Index Q1 2019

Apr 09, 2019

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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