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Shed complacency and innovate your CX—guidance from design leaders

Jul 11, 2019

Design leaders in banking share their ideas on using experience innovation to transform CX

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EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION

Jul 05, 2019

Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.

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The HFS Hot Vendors Q2 2019

Jul 05, 2019

We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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Want to elevate CX with integrated automation? Start with the humans

Jul 04, 2019

At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the success of any automation program is in large part dependent on enabling humans, not replacing them.

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Effective innovation hubs must make a clear link between cool tech and solving business problems

Jul 03, 2019

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

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Navigate the talent crisis with crowdsourcing, or fall behind the pack

Jul 03, 2019

The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed

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Blockchain can underpin your gig economy model ensuring you don’t face Uber-level scrutiny

Jul 03, 2019

This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.

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Avoid IoT project pitfalls and deliver business value from the outset

Jul 03, 2019

IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.

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Leadership teams have a vital role to play in the future of talent—they must take it seriously

Jul 03, 2019

Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.

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