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HfS Industry Blueprint: Insurance Operations Services 2018

May 18, 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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Delivery Location Analysis Q3 2014 to Q1 2018

May 16, 2018

The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.

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Make Digital Your Core Strength!

May 14, 2018

Connect experiences to process for exceptional business impact

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Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

May 11, 2018

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly this—discovering and planning at the intersection of data, analytics, automation, and AI.

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CX leaders have a massive opportunity to impact digital business strategies by mastering AI

May 09, 2018

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

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HfS Blueprint Report: Smart Analytics

May 04, 2018

Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.

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Engineering services outsourcing trends in Q4 2017

Apr 30, 2018

Welcome to the Q4 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Avoid SaaS deployment failure by prioritising post-go-live services

Apr 30, 2018

Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.

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Engineering Services Captive Trends Q4 2017: China is still in the lead

Apr 26, 2018

Welcome to the Q4 2017 edition of our quarterly ER&D captive trends analysis.

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