Design leaders in banking share their ideas on using experience innovation to transform CX
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EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION
Jul 05, 2019
Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
The HFS Hot Vendors Q2 2019
Jul 05, 2019
We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.
Want to elevate CX with integrated automation? Start with the humans
Jul 04, 2019
At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the success of any automation program is in large part dependent on enabling humans, not replacing them.
Effective innovation hubs must make a clear link between cool tech and solving business problems
Jul 03, 2019
HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
Navigate the talent crisis with crowdsourcing, or fall behind the pack
Jul 03, 2019
The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed
Blockchain can underpin your gig economy model ensuring you don’t face Uber-level scrutiny
Jul 03, 2019
This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.
Avoid IoT project pitfalls and deliver business value from the outset
Jul 03, 2019
IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.
Leadership teams have a vital role to play in the future of talent—they must take it seriously
Jul 03, 2019
Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
