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Consumer-Centricity as the Heart of Cultural Change at Blue Shield of California

Sep 19, 2017

How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.

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HfS Blueprint: Finance and Accounting As-a-Service 2017

Sep 14, 2017

Interview, survey, briefing-based report with trends, recommendations, and analysis of 19 service providers for Finance & Accounting services.

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What Makes HfS Blueprints Unique?

Sep 14, 2017

Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and recommendations for partnering.

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IT Services and BPO Market Size and Forecast, 2017 – 2021

Sep 13, 2017

Welcome to HfS Research's market sizing and forecast for the Global IT Services and BPO Market from 2017 to 2021.

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Market Index Q3 2017

Sep 13, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017.

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A Buyers’ Guide to EY

Sep 13, 2017

The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY

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A Buyers’ Guide to Syntel

Sep 13, 2017

This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel

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The Human Side of RPA: the Prudential Story of Change Management

Sep 13, 2017

An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.

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Genpact Picks up Design Firm on Digital Journey to OneOffice

Sep 07, 2017

Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool

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