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Infographic: The State of Automation in Healthcare

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Infographic: The State of Automation in Manufacturing

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Telecoms

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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The HfS Robotic Process Automation Customer Experiences Big Picture View

HfS is leading the way with Voice of the Customer research in this landmark report into Robotic Process Automation (RPA) Customer Experiences (CX).

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Introducing Industry 4.0: Adient-Infosys Case Study

The Industry 4.0 journey of Adient

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Did TCS Discover a Time Portal Back into the Days of Mega-Deals?

The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.

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Consumerization of AI: The Case of Salesforce Einstein

Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy

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FORA London: Arise the Digital Middle Manager!

Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.

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IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Why the Telecom Industry Has Prioritized AI Over RPA

We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.

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What Enterprise IT Services Clients Want in 2018

This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.

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Mergers and Acquisitions: Clients Deserve Better

Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements

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