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The HfS Triple A Trifecta: Automation, Analytics, and Artificial Intelligence

The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.

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Point of View

Infographic: Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

How Illinois is designing citizen-centric operations for better service

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers

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Point of View

The Thirteen Smart Technologies Shaping Industry 4.0

This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.

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Point of View

RPA Fundamentals With HSBC Practitioner, Brian Halpin

In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and

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Point of View

The 4 Distinguishing Characteristics of Highly Successful RPA Initiatives

Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients

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Point of View

The HfS 1-2-3-4 Research Agenda

The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.

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Point of View

Citizen-Centered Public Sector Organizations Operate As “OneOffice”

Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.

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Point of View

The Back Office Is Key to Meeting Digital Expectations

An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions

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Point of View

The Spectacular Volatility of Cryptocurrencies and the Role of Blockchain

This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017

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Point of View

Entering The Age Of Insurance Policy Administration As-a-Service

HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.

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