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Point of View

Holistic Security in Healthcare Operations Means Scrutinizing Your Outsourcer’s Cyber Efforts

Questions to ask your service provider about securing your data.

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Point of View

Inside the Patient Experience Design Thinking Workshop with Lawrence General Hospital and Sutherland

A walk in the shoes of hospital employees during a design thinking workshop.

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Point of View

USG Boral Greasing the IT Wheels With Focus on Business Outcomes

This is a SuccessFactors services case study involving Infosys and USG Boral.

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Point of View

State of the Outsourcing, Shared Services, and Operations Industry 2017

The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017

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Point of View

Customise First – Digital OneManufacturing

In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities

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Point of View

DXC – Changing the Name Alone Won’t Halt the Nose-Dive

April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.

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Point of View

Is Infosys stretching past the growing pains?

Why Infosys chose Design Thinking to create operations that could keep pace with the business growth

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Point of View

How Integrated Security Improves Digital Customer Experiences

Your customer experiences depend on having security integrated into all aspects of your business processes.

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Point of View

Strategic Workforce Planning: Stuck in Second Gear – and What HR Tech Vendors and Customers Can Do About It

This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers

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Point of View

Accelerating Time-To-Value In Your Big Data Mosaic

ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and

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Point of View

Making Cognitive Real: The Transformation of Service Agents

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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Point of View

IT Infrastructure Management Services in the Post-Digital World

This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.

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