Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 19, 2017 How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
September 13, 2017 An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.
September 7, 2017 Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
September 5, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
August 31, 2017 RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017 Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
August 28, 2017 This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 25, 2017 In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
August 23, 2017 Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients
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