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India Bets on Future as an Innovation Hub

HfS Research recently caught up with NASSCOM VP, Rajat Tandon, at the 3rd NASSCOM Innotrek, a start-up showcasing program in the Bay Area this May.

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Point of View

Is the Services Industry Ready for a Detour with Design Thinking?

Design Thinking can be a means to a new end in sourcing—but only in a culture that embraces a learning approach.

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Point of View

The Journey to Intelligent Operations and OneOffice —Study Findings

This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.

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Point of View

Viva the Revolution! The Age of the Candidate is Here

HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.

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Point of View

A Tale of Two Models For RPA Deployment

A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.

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Point of View

Learning from Our Current Digital Failures to Make a Fresh Start

From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.

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Point of View

KellyOCG: A Contrast in Forward Thinking Versus Legacy Operations

While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.

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Point of View

EGS Joins Alorica “Insanity”—But Does it Help Fulfill Omnichannel Vision?

Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”

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Point of View

ICYMI: In-Store Retail Experiences Are Back in Fashion

How does the latest retail trend fit into the omnichannel picture?

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Point of View

HCL Offers a Way Forward for Asset-Heavy Incumbents with a Cloud Quandary

The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.

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Point of View

Wipro Bets Big to Grow on the Back of Digital Obsession

Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.

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Point of View

The Desire to Move to HR Cloud Platforms Is Recreating HRO

Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.

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