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Will EXL Be Your “Plus 1” for Industry Expertise, Analytics, and BPaaS?

EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.

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Point of View

UltiPro Leads the Arms Race for HR Analytics

The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.

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Point of View

Bots Are Starting to Comprehend Spanish

Jidoka is adding a distinctive Spanish voice to the discussions on RPA.

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Point of View

Service Orchestration Is Changing the Automation Discussion

The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.

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Point of View

The 2016 HfS High-Value IT Services Top 25

This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.

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Point of View

Cognizant Gets “ReD”dy to Humanize Digital with Behavioral Sci Acquisition

Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.

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Point of View

Can Capgemini’s ODIGO Shed New Light on Customer Experience?

Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.

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Point of View

Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?

Grappling with change has always been hard for the finance function and "legacy" has plagued finance and accounting operations for many years now.

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Point of View

Defining the Seismic Shift from Legacy BPO to BPaaS

In this PoV, we examine the seismic shift that is underway and share examples of BPaaS.

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Point of View

Intelligent Automation Is Coming of Age

The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.

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Point of View

Harvesting a BotFarm to Shake Up Process Delivery

HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.

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Point of View

Redwood Positioned at the Intersection of ERP, Cognitive and RPA

Redwood is adding a distinctive voice from a business function point of view to the discussion on Intelligent Automation.

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