Robotic Process Automation (RPA), offers an extra digital productivity gear by automating the links between the disparate systems to boost efficiency, accuracy, and speed, similar results can be achieved without the overhaul necessary for an upgrade and implementation of a business wide tool. HfS explores the benefits of RPA first hand by sharing the experience of one of the UKs largest utility firms. Significantly, HfS research indicates that IT services are the most likely place for businesses to realise value from RPA installations, which makes the option well worth exploring when evaluating the alignment of the back office.
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