WHAT THIS REPORT COVERS
Artificial Intelligence (AI) is still a nascent market, yet deployments are starting to scale and will disrupt enterprise applications and service delivery in equal measure. However, the market lacks a clear understanding of the technical building blocks of AI and how they are impacting the way organizations are delivering services. Given this lack of clarity, HfS is researching how AI is impacting business operations and which services firms are enabling this AI OneOffice experience for enterprise customers.
KEY MARKET DYNAMICS
WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, shared services and outsourcing and procurement managers, advisors, investors who have responsibilities in building out service delivery capabilities.
SERVICE PROVIDERS WE DISCUSS
Accenture, Atos, Capgemini, Cognizant, Conduent, Deloitte, DXC, EXL, EY, Genpact, HCL, Hexaware, IBM, Infosys, KPMG, NIIT Tech, NTT DATA, Sutherland Global, Syntel, TCS, TechMahindra, Wipro
WHAT YOU’LL KNOW AFTER READING
Readers will get a deeper understanding of the impact of AI and where the market really is at. A central theme is how AI needs to be placed and understood in the context of the HfS Intelligent Automation Continuum. They will get a comprehensive view of the technical building blocks of AI and how they are impacting service delivery. Equally into how providers are aligning, packaging, building, partnering, and acquiring capabilities to decouple service delivery from labor arbitrage. We are providing a ranking of the leading service providers while outlining their capabilities and investment priorities. Furthermore, we play back insights of the early deployments of AI. Finally, we provide an outlook for how the market for AI could evolve.
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