Research & Insights

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Point of View

Contemplating the New Telefonica and Huawei Partnership

The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.

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Point of View

The Current Impact of RPA in F&A BPO Engagements

This PoV deconstructs the hype around RPA by analyzing survey data from the leading F&A BPO providers.

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Point of View

HPE BPS Still Needs a Clear Differentiator in Move to As-a-Service Economy

HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.

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Point of View

How Humans Can Be Effective With Intelligent Automation

Are digital technologies and automation leading to a new wave of prosperity for the global economy just as the Industrial Revolution did?

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Point of View

The Role of Analytics for the CFO: a #CFOexchange session

In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.

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Point of View

Crowdsourcing Has Real Potential in Intelligent Automation

WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.

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Point of View

How Contact Center Talent Is Rapidly Progressing In The Age Of Automation

The role of contact center agents is changing as a result of automation, so we share what service providers can do to develop the right talent.

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Point of View

How to Make MRO a Proactive Contributor to Your Enterprise

MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.

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Point of View

Insurance & Procurement Should be Separated from Impending Xchanging Sale

An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.

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Point of View

Can Utilities Energize Their Operations with More Customer Centricity?

Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.

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Point of View

Six Strategic Challenges to Cyber Security Today

Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.

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Point of View

Autonomics are Accelerating the Journey To Intelligent Automation

The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.

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