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ADP Positions Marketplace as Entrée to As-a-Service HR

ADP Marketplace is the new doorway to data, insight and integration through APIs and applications. Is ADP is betting that data and the ability to secure it and

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Point of View

IBM Prepares its GTS Business to Compete in the As-a-Service Economy

HfS examines the strategic changes IBM has made to its GTS business.

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Point of View

From Reports to Outcome: Crossing the Chasm with Actionable Insight

HfS recently caught up with IBM's Dr. Dorai to get some insight on the concept of "actionable insight" and its importance in bringing enterprises into the

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Point of View

NASSCOM BPM Summit 2015: The Raw Truth About Intelligent Automation Presentation

We share our thoughts on the raw truth of Intelligent Automation at NASSCOM BPM Summit 2015.

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Point of View

IBM Is Aiming to Transform Through Intelligent Automation

At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is

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Point of View

As-a-Service: The New Dawn for Utilities

HfS Research suggests that the Ideals of the As-a-Service Economy provide a fresh opportunity for utilities to optimize their cost to serve.

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Point of View

The Rise of the Digital Transformers?

All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and

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Point of View

Changing Culture and Creating Consortiums as Key Ingredients in Hershey’s GBS Success

How roles, consortiums, breaking down silos, top down leadership and shared strategy are changing the corporate culture and making global shared services for

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Point of View

What HfS Saw of Note at Dreamforce ’15

A follow on to our previous soundbite leading into Dreamforce '15 and what we are looking for, this time we capture some of the key things we found at this

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Point of View

Accenture Buying Cloud Sherpas Unveils the Value of As-A-Service Talent

HfS views the acquisition of Cloud Sherpas by Accenture, announced at Dreamforce '15, to be strategically sound for both offensive and defensive reasons and to

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Point of View

How to Advance the Industrialization of Testing Services?

The testing community needs to find its voice about being integrated into evolving organizational principles such as SSC and GBS or provide a distinctive and to

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Point of View

WITCH* Team Is Next?

HCL, Infosys and Wipro announced IT and digital service alliances with large sports enterprises in September 2015. Central to the deals are digital services, to

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