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Intelligent Automation Is Finally Coming out of the Shadows

HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full

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Point of View

Is TCS’ “Default” Becoming “Digital” for Business Processes?

While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its

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Point of View

CyberSecurity and the Personnel Touch

The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical

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Point of View

Fostering a Design Thinking Culture

An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how

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Point of View

Lack of Automation Revenue Model Spells Disaster for Service Providers

Ambitious enterprises need an automation strategy, and their leaders need service providers that are prepared to work with them to execute one, which means some

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Point of View

Race to As-a-Service For Banking KYC

Service providers have worked on data management and research for KYC and AML for a number of years. What strikes HfS Research as interesting is the nature of

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Point of View

What Can Digital Do? Agility, Analytics and Mobility for Life Sciences & Healthcare

HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its

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Point of View

From Human to Digital: The Future of Global Business Services

Findings from a survey of 482 stakeholders in the global services industry.

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Point of View

Transforming the Security Maturity Model

The traditional approach to security maturity has given way to a new model that leverages both corporate behavior and emerging technology to shape the future of

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Point of View

Co-opetition to Drive Digital Capability: EVRY Signs up for the IBM Cloud

It is increasingly difficult to deliver all of the components of a world class end to end service on your own--EVRY leverages IBM Cloud to deliver services.

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Point of View

The 2015 IT Services Top Ten

The IT services competitive landscape is increasingly multi-tiered with traditional technology services companies, India-heritage providers and now the pure

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Point of View

Workday at 10: Still Rising

At the 10th anniversary of Workday's founding, a reflection on the market and Workday's place in it. Now on its 25th major release, Workday is arguably the in

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