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February 19, 2016 There are many forces driving the current change in IT and IT services. We see a shift from the "Can't Do" world to the "Can Do" As-A-Service ideal.
February 19, 2016 Security breaches often include physical/human involvement. Software robots may hold a key to removing a human element of insider risk.
February 18, 2016 Legacy BPO built around FTEs and systems designed with "average performance" are doomed to fail. So BPO has to change now.
February 18, 2016 We add AimBrain, with a biometric/behavioral approach to user authentication and cyber security readiness, to our Cyber Watch List as an emerging player.
February 18, 2016 HfS looks at the limitations of a "zero-sum" commercial and governance mentality for BPO and calls for Business Process Partnering instead.
February 16, 2016 NGA gave a rundown of its key priorities and streamlining strategies for 2016 at its recent UK analyst and advisor event.
February 15, 2016 The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 15, 2016 HfS had an extensive presence at NASSCOM's ILF 2016 Summit in Mumbai. We see an increasingly unsettled industry as it transitions to As-a-Service.
February 12, 2016 Blockchain technology is rising fast on promotional hype, but can this Bitcoin-enabler actually deliver the digital trust that is being promised?
February 12, 2016 The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
February 12, 2016 Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
February 12, 2016 Conduit Global went beyond traditional contact center services to collaborate with a client on a customized solution.
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