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Beware the “As a Servitude” Economy: Cloud Rollouts Suck Up a Lot More Resources Than You Think

Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.

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Point of View

Why SaaS Vendors Need a Definitive Robotic Process Automation Strategy

The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process

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Point of View

Oracle Acquires Maxymiser: Is this ‘Max’ Personalization at Scale?

Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,

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Point of View

Xerox Adds to its Rubik’s Cube for Healthcare Solutions

Xerox adds capability for population health, care management & consumer engagement­­ with RSA Medical. Is it also rethinking for an As-a-Service approach

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Point of View

Devising the Operating Models for the As-a-Service Economy

By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the

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Point of View

Dell Arrives at its “Crossroads”—Which Direction Is Next?

Since being taken private in late 2013, Dell has been a business in transition, while the market and consumers seek to answer a very fundamental question: Who

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Point of View

Expertise & Ecosystems: A Conversation with Jennifer Barry McGrath of Concentrix

A conversation with Jennifer Barry McGrath, Global Industry and Influencer Engagement for Concentrix, on the value of vertical expertise and ecosystems to in

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Point of View

Healthcare Analytics Heats Up

In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.

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Point of View

Searching for the Target Operating Model for Business Cloud

Many service providers are struggling to align the topic of Business Cloud across their organizational structures. Thus providing a reference point both for the

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Point of View

Loyalty & Ecosystems: A Conversation with Dan McCue of Sutherland Global

Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in

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Point of View

Did Accenture Join the “Cyber Fight Club” with its FusionX Acquisition?

Accenture’s acquisition of cyber threat and risk management firm FusionX reinforces our position on the increased level of “mass risk at scale” the in

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Point of View

Apps & Platforms: A Conversation with Rinus Strydom of Tradeshift

Rinus Strydom, VP of Alliances at Tradeshift, shares his thoughts on the role of apps and platforms as enablers of agility, partnerships, and innovation in the

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