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8 Strategic Issues Procurement Service Providers Need To Address

The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for

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Point of View

Cyient Propels its Aftermarket Services with Pratt & Whitney Captive Acquisition

Cyient's recent acquisition of Pratt & Whitney Global Engineering Services Asia is a good strategic move and validates our recent Engineering Services Blueprint

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Point of View

Digital Trust and the Issue of “Mass Risk at Scale”

The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to

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Point of View

Salesforce.com Service Provision Must Have Real Investment to Succeed

HfS has launched our Salesforce Services Blueprint research. Here we share some early highlights and the Value Chain.

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Point of View

Autonomics Advances the Conversation Beyond RPA

Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.

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Point of View

The Lack of Ethics in Enterprise AI and Intelligent Automation

In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.

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Point of View

Innovation and Opportunities: A Conversation with Michael Corcoran of Accenture

A conversation with Michael Corcoran, Senior Managing Director, Global Growth & Strategy Lead at Accenture, from our As-a-Service Working Summit, on the and and

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Point of View

Why We Need to Get Over the Uber Argument

It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.

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Point of View

Three Critical Lessons for IoT

The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one

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Point of View

Healthcare Payer Mergers Create Opportunity for “Capability Brokers” to Make a Mark

Healthcare payer mega­mergers create all kinds of organizational complexity & need for transformation. Fortunately, these payers have experts to help make it

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Point of View

The Other Shoe Drops in the US Healthcare Insurance Market

Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the

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Point of View

Risk, Opportunities & #CX: A Conversation with Abid Ali Neemuchwala of Wipro

A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of

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