MRO As-a-Service: Shift to As-a-Service Economy Changes the Value Prop

This report builds on a number of Soundbites that HfS published in 2015 on HfSResearch.com that examined how addressing MRO as an integrated business process empowers the global process owner (in most cases the procurement executives) to drive change and create value far beyond traditional piece price savings, enabling them to directly impact production reliability, machine uptime, employee productivity and enterprise asset management.

As part of our research, HfS has spoken to a variety of procurement and MRO professionals in different industries and enterprises who have shared their specific challenges in getting greater value out of MRO process management. What was most interesting from these discussions is how little has changed within MRO operations over the last 20 years, with many of the enterprises reporting having stagnant, broken or non-existent MRO processes until they began to look at MRO as an integrated business process and sought the resources to support MRO and drive it throughout their enterprise to impact business outcomes.