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Mercer Doubles Down on Workday Services

Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.

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#CXforum: The Risks & Rewards of Melding #IoT & #CX

IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.

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WNS Gives Wings to Traveler Experience with Expertise and Automation

WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.

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The Race To Roll-up Salesforce Services Capabilities in Europe

Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.

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Wipro Gets Serious About As-a-Service with the Acquisition of Viteos

Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.

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Digital Natives: Rethinking Trusted Consumer Engagements

In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing

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Lessons from the RPA Trenches

Despite a noticeable shift in maturation of Intelligent Automation there is a scarcity of case studies and reference material.

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The Gap between IoT Policy and IoT Reality

How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?

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Rage Is Adding Breadth To The Intelligent Automation Market

HfS recently met with the leadership of Rage Frameworks to see where its approach fits on the Continuum of Intelligent Automation.

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Accenture Prepares To Ingest Boomerang Pharmaceutical Communications

Boomerang moves into Accenture Consulting because of its strong connections and depth in the Life Sciences industry.

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The Speed of Change In Workday Services

Workday service providers have been busy expanding their capabilities and scale throughout 2015.

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How Software Product Engineering Service Providers are Helping ISVs in their As-a-Service Journey

A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.

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