Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 15, 2015 An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
June 12, 2015 The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
June 10, 2015 During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact—to form a fresh picture of what it could by
June 9, 2015 ignio™ stamps TCS’s proprietary footprint onto the autonomics market and brings capabilities for the technology provider to share direct with clients as as
June 9, 2015 HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will
June 8, 2015 This POV looks at how the addition of empathy and deep human understanding are two crucial components of being creative in utilizing the concept of design
June 8, 2015 KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
June 4, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
June 2, 2015 This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.
May 29, 2015 With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
May 29, 2015 Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications
May 28, 2015 BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 by in
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