Point of View

10 Insights From Harvard Shaping Intelligent Operations

December 10, 2015

At the start of December 2015, HfS brought together a cross-section of the leading talent from both sides of the outsourcing community together in Harvard Square to discuss and debate the state of the industry.  From these two days, 10 major insights came forth about what we need to do more of and less of in order to move this industry into full participation in the As-a-Service Economy and generate sustainable value for all participants.

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