At the start of December 2015, HfS brought together a cross-section of the leading talent from both sides of the outsourcing community together in Harvard Square to discuss and debate the state of the industry. From these two days, 10 major insights came forth about what we need to do more of and less of in order to move this industry into full participation in the As-a-Service Economy and generate sustainable value for all participants.
Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing, and blockchain initiatives. However, organizations that “strongly agree” to the...
70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy had a huge impact on call center services. In short,...
