Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Widening the Lens: Xerox Acquires HCI for Broader View of the Patient

Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more

Read More
Point of View

Symphony Teleca’s Analytics Practice: Connecting Next-Gen Services

HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s

Read More
Point of View

The Curse Of The IT/BPO Services Unicorn

In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.

Read More
Point of View

RPA On The Cusp of Disruption

HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are seeing signs of both maturity and new innovation.

Read More
Point of View

Implementing Portion Control at CSC

CSC has carved itself up into a more manageable portion that will in HfS’s view make each entity an attractive investment target that it turn will maximize

Read More
Point of View

Accenture Spearheads Retail Transformation With Javelin Group Acquisition

Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for

Read More
Point of View

There is Energy in the On-Shore U.S. Sourcing Opportunity

As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.

Read More
Point of View

The Sourcing Savants Dissect The Burgeoning As-A-Service Economy: Is It A Brave New World?

Seven of the industry's deepest thinkers provide insight into the brave new world of the as-a-service economy.

Read More
Point of View

Parenting IoT – Why Service Providers Must Help This Emerging Opportunity Mature

Is the internet-of-things (IoT) getting hijacked by newcomers? We hope so. After all, IoT is a business opportunity not a technology problem. Here is what must

Read More
Point of View

Is the Services Industry Going Through a Seminal Moment or Just Trimming the Flab?

Reflection on the financial results and recent news items of major Indian-heritage service providers to understand whether the services industry is going a or

Read More
Point of View

It’s 5 O’Clock Somewhere, Time for a Shot of Tquila, Salesforce and Accenture

It’s hard to acquire and retain specialized consulting resources but with demand for people skilled in the new As-a-Service platforms outstripping the in the

Read More
Point of View

The Rise of Design Thinking

HfS believes Design Thinking will become an integral capability for service providers in the As-a-Service Economy who are looking to make fundamental changes to

Read More
1 142 143 144 190

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]