Accurate, visionary, and thought-provoking insight into issues that impact your business.
January 16, 2015 Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and
January 6, 2015 HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and
December 31, 2014 A huge opportunity exists for companies to deliver next-generation business operating support using Software-as-a-Service (SaaS) but they must deliver true
December 31, 2014 This POV discusses why enterprise buyers need to invest in, and improve, their relationship management capability if they expect to drive the type of and value
December 31, 2014 HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.
December 31, 2014 Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: and
December 23, 2014 Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our
December 22, 2014 The 2015 Robotic Premier League builds on the first RPL table of BPO Service Providers released in April 2014 to capture the advancement of this capability and
December 19, 2014 This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.
December 18, 2014 HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."
December 17, 2014 Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to
December 16, 2014 How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the of in
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