Our recent HfS Blueprint on Procurement As-a-Service gave us the opportunity to reflect on the current state of this market and some of the key challenges facing service providers as they seek to meet the needs of enterprise service buyers and in doing so reinvigorate the market growth of this once fast growing BPO segment. Our briefings with 18 major service providers in this segment highlighted 8 issues that the leaders of these businesses/offerings need to be addressing in the 2H of 2015 and early 2016.
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