Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 6, 2014 This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital
November 6, 2014 The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
November 6, 2014 The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS are
November 3, 2014 Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.
November 3, 2014 The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for
October 28, 2014 This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering
October 25, 2014 IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course
October 24, 2014 Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services to
October 24, 2014 As cloud adoption accelerates, it creates the potential for profound changes to the service provider landscape. This report explores what is likely to unfold a
October 22, 2014 Robotic Process Automation has come a long way since HfS first covered this capability in 2012 and it's time now for a Maturity Model for RPA.
October 21, 2014 The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see
October 21, 2014 Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in
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