Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 20, 2014 We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day
October 16, 2014 New SAP HR line of business president Mike Ettling overtly declared that SAP is going to put the service in software as a service at the annual user conference
October 16, 2014 Having spent $2.7 billion on Trizetto, Cognizant’s intent for healthcare could not be more clear. This report explores why its latest acquisition of Cadient,
October 14, 2014 Accenture is on a roll with the G2000, between co-branding with major clients and heightened spending on digital, IT services and BPO the business is strong.
October 10, 2014 This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their alignment to the recent HfS research.
October 7, 2014 In an era of constant change, companies have to consider if organizational redesign, policy & process changes, technology automation, and outsourcing – or a
October 7, 2014 PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and
October 6, 2014 Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
October 6, 2014 This report serves as a Reference Guide for Service Level Metric Analysis for Finance & Accounting BPO Processes.
September 30, 2014 HfS recently spent time with Xerox’s services executives to explore the new approach that the service provider is taking to grow its BPO business and the role
September 30, 2014 IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.
September 30, 2014 Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
