Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 26, 2014 More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
September 26, 2014 This paper addresses how VMO and outsourcing governance groups should interact with each other, and provides a number of specific recommendations how the two
September 26, 2014 TCS recently closed down its near-shore center in Casablanca, Morocco. This PoV attempts to analyze this event and its implications on the strategy of service
September 25, 2014 Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report
September 23, 2014 HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which
September 19, 2014 Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
September 19, 2014 Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
September 16, 2014 Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in
September 16, 2014 The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
September 8, 2014 This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 8, 2014 Slides from the September 4, 2014 HfS webinar.
August 28, 2014 With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
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