Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 28, 2014 This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 27, 2014 We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014 The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 26, 2014 Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
August 20, 2014 This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether
August 19, 2014 In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future
August 18, 2014 Only a quarter of today’s workers have long-term plans with their current employers, yet employee engagement efforts can stave the exodus. Cross-team is also
August 14, 2014 Luxoft is on a tear. Revenues rose 26% to $398 million last year mostly via organic growth and its recent efforts in Automotive today a great example of how IT
August 14, 2014 There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.
August 11, 2014 The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it
August 6, 2014 Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.
August 4, 2014 The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for
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