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Point of View

Apple’s IT Outsourcing Strategy

This report summarizes our findings of Apple's IT outsourcing initiatives.

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Point of View

Accenture Makes Significant As-a-Service Play; Merging Operations, Cloud and Infrastructure

The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and

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Point of View

Ceridian Focuses on Total Workforce Support

Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of

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Point of View

How to Repair A Troubled (Outsourcing) Relationship

Slides and replay from our July 24, 2014 webinar.

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Point of View

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services

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Point of View

Putting the Services in SaaS

Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.

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Point of View

Healthcare Convergence: Ways Healthcare Providers Can Thrive in a Brave New World

Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.

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Point of View

The Day Apple’s Enterprise Strategy Came in from the Cold

The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant

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Point of View

How Global Business Services Governance is Ripping Up the Old Outsourcing Rulebook

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the

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Point of View

Indian IT Services 2020

In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact

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Point of View

2014 Outsourcing Study – Governance Takeaways

This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of

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Point of View

Who is Buying Talent Acquisition Services Today?

HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in process

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