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April 27, 2015 Enterprise analytics services is an area where design thinking could enhance overall effectiveness for clients--improving the end user experience on the and of
April 24, 2015 Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in
April 24, 2015 The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
April 24, 2015 HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D and how
April 23, 2015 HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.
April 20, 2015 For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding
April 17, 2015 Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party model.
April 16, 2015 A new research study shows that BPO has emerged as a core operational competency. The need to develop effective partnerships with service providers to achieve
April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
April 10, 2015 Atos is a service provider who is bringing core strengths of an agile and open culture together with a willingness to make big bets to the "As-a-Service as it
April 10, 2015 This report examines IBM's recent announcement that it intends to invest $3 billion in IoT and explores why we see it as a great example of a promising strategy
April 10, 2015 HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.
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