Points of View

Design Thinking: An Imperative for Successful Analytics

In February 2015, HfS Research published a POV, The Rise of Design Thinking, outlining the reasons for the sourcing market to transition to using design thinking as a core methodology instead of only relying on traditional Lean and Six Sigma-based process design and execution. To enable the transition to “As-a-Service” delivery, global BPO and IT service providers need to re-think their approach to service design and delivery. Design thinking should be part of this new approach as it places human-centric design ethos at the heart of its methodology and in doing so it may open up the identification of new solutions to recurring organizational challenges. We believe that the enterprise analytics services market is one area where overall effectiveness for clients could be enhanced by using design thinking to improve the end user experience on the collection, analysis and interpretation of data and insights.

 

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

OneOffice, One World – The pandemic must inspire us to address climate change – which has no vaccination

If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...

Join thousands of other users
already using HFS Research