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Point of View

The New Table-Stakes and Desired Outcomes of Global Services

This POV captures the main insights from the June, 2014 HfS Blueprint Sessions, when we looked at the new “table-stake” and desired outcomes of Global

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Point of View

iNovar’s MyBI2Go – Rewriting the Rules around Enterprise Mobility and SI

Respondents to HfS’ annual IT Trends Survey indicated Mobility as their number one BI priority today, and a start-up called iNovar appears well positioned to

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Point of View

Dell Well Positioned to Enable the Mobile Enterprise

This report explores the breadth of Dell’s Enterprise Mobility capabilities and details how and why it is on a path to position itself as a leader in the

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Point of View

Building Digital Bricks and Mortar with Vertical Services for Retail

In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for

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Point of View

Sticking to a Progressive Game-Plan: Ferro and Capgemini Develop a Value-Based BPO Relationship that Goes Beyond the Basics

Ferro and Capgemini show how approaching a new relationship under the principles of “Progressive Operations” can deliver value to both parties.

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Point of View

SCM BPO Solves Pain Points for Customers of all Sizes

HfS looks into the different operational pain points that SCM BPO can address for clients of all sizes to help better illustrate why we believe this is a highly

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Point of View

Accenture Combines Mobility and Analytics to Transform Retail as it Hits the ‘Digital’ Start Button

Accenture’s Digital webcast provided a deeper dive into the launch of its Digital Growth Platform.

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Point of View

Cultivating Culture Across the Extended Enterprise

Buyers of business services cite company culture as a key factor in the selection process these days. HfS reviews why and how customer conferences and cultivate

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Point of View

Capgemini BPO Strengthens its Grip on the Media Sector with NBC

Capgemini’s recent F&A BPO award from NBC Universal International strengthens its grip on the Media & Entertainment market.

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Point of View

Sticking to a Progressive Game-Plan

Slides from the June 10, 2014 webinar.

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Point of View

Defining the SCM Market and its Outcomes

Supply Chain Management BPO (SCM) has the potential to be a huge market in the coming years.

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Point of View

Profiling an Analytics Rising Star: Fractal Analytics

HfS caught up with Fractal Analytics' Pranay Agrawal (Co founder, EVP) for a briefing around its continued growth.

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