Points of View

Reimagining Genpact For The As-a-Service Economy

During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact — to form a fresh picture or idea of what it could achieve with its clients, and for its business, by having “Intelligent Operations.” Six Sigma based process excellence is still integral to Genpact’s approach, but it is reimagining its role in its clients’ operational processes using analytics and technology in order to drive the next level of customer delight, cost reduction, and compliance.

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