Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 3, 2015 This POV highlights TCS’ continued success and investment in Europe, supported by evidence gleaned at the Analyst event in December 2014.
February 2, 2015 New research shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the
January 30, 2015 In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.
January 28, 2015 Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.
January 23, 2015 HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services
January 22, 2015 We did it, we went out on a limb and with the help of our robotic process automation capability we have created our predictions for 2015.
January 19, 2015 Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise to
January 16, 2015 Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and
January 6, 2015 HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and
December 31, 2014 A huge opportunity exists for companies to deliver next-generation business operating support using Software-as-a-Service (SaaS) but they must deliver true
December 31, 2014 This POV discusses why enterprise buyers need to invest in, and improve, their relationship management capability if they expect to drive the type of and value
December 31, 2014 HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.
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