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SCM BPO Location Attractiveness

In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future

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Welcome to the Workforce Retention Crisis

Only a quarter of today’s workers have long-term plans with their current employers, yet employee engagement efforts can stave the exodus. Cross-team is also

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Luxoft Rides Digital Transformation to Success in Automotive

Luxoft is on a tear. Revenues rose 26% to $398 million last year mostly via organic growth and its recent efforts in Automotive today a great example of how IT

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The Missing Link Between ‘Marketing Operations’ and ‘Customer Experience Management’ Offerings

There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.

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How To Become a Big Data Hero

The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it

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Wipro Keeps The Mega-Deal Dream Alive

Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.

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Three Lessons from Healthcare for Digital Transformation

The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for

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Apple’s IT Outsourcing Strategy

This report summarizes our findings of Apple's IT outsourcing initiatives.

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Accenture Makes Significant As-a-Service Play; Merging Operations, Cloud and Infrastructure

The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and

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Ceridian Focuses on Total Workforce Support

Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of

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How to Repair A Troubled (Outsourcing) Relationship

Slides and replay from our July 24, 2014 webinar.

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IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services

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