Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 19, 2014 Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
September 19, 2014 Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
September 16, 2014 Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in
September 16, 2014 The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
September 8, 2014 This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 8, 2014 Slides from the September 4, 2014 HfS webinar.
August 28, 2014 With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
August 28, 2014 This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 27, 2014 We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014 The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 26, 2014 Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
August 20, 2014 This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether
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