Point of View

How to Repair A Troubled (Outsourcing) Relationship

According to the 2014 State of Outsourcing study, almost 50% of enterprise buyers are considering changing at least one of their service providers. There are a number of reasons why, but the real question is, “What are they going to do about it?”
 
Are enterprises okay to swap out outsourcing providers given the time and effort both parties have invested? Do they deal with the disruption, pay the termination fees, and select another provider, or is there an opportunity to salvage the relationship and get things back on track? If you do want to restore the relationship, how do you go about doing so?
 
This one-hour webinar walks you through a proven approach for remediating troubled relationships. This approach isn’t just for remediating and realigning outsourcer/client relationships; it is just as applicable, and effective, when used to repair troubled relationships between business service functions, or shared services, and their internal business unit customers, or to periodically realign those relationships.
 

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