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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part one—cloud partners

In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.

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Point of View

Stop fiddling with your old IT services architecture to be cloud native

HFS' research agenda for IT services is all about operationalizing the OneOffice.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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Point of View

RPM offers service providers the ultimate opportunity to make a difference

Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.

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Point of View

HFS Research publications are now Non-Fungible Tokens (NFTs)

Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.

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Point of View

Launching our next ecosystem analysis: the Sustainability Services Top 10

The world needs to change. Consulting, technology, and services firms have a massive role.

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Point of View

Health without fairness, equity, and empathy is a dying cause

The impact of social determinants of health on healthcare has been inconsistent due to it lacking in fairness, equity, and empathy.

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Point of View

Start small with quick wins to scale automation in the enterprise

Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.

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Point of View

OneOffice™ and digital transformation in action: Energy trading

The trading team of a major global energy firm is paving the way for industry-wide digital transformations.

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Point of View

Four imperatives prepare you for the next generation of finance and accounting

We cover four imperatives that the future finance leaders should consider to stay relevant.

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Point of View

In conversation with Venkat Raghavan, Global Head of Enterprise Analytics, Tesco

The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.

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Point of View

Find your place in the energy transition

To survive the next 30+ years where sustainability dominates agendas, organizations must align transition plans.

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