Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 3, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new
July 30, 2020 To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 30, 2020 While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.
July 30, 2020 What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
July 29, 2020 HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
July 9, 2020 Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
July 7, 2020 Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
July 6, 2020 “We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes
July 2, 2020 Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.
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